Privacy Policy -- Gencoach

Last updated: [10 November 2025]

Gencoach ("we", "our", "us") provides coaching and wellbeing services to help clients rebuild energy, confidence, and strength. We respect your privacy and comply with UK GDPR and the Data Protection Act 2018. This policy explains what we collect, why, and your rights.

1) Who we are

Controller: Gencoach, London, UK
Contact: chevy@gencoach.health

2) What data we collect

  • Identity and contact data (name, email, phone).
  • Information shared during enquiries, consultations, and coaching (goals, preferences, relevant history you choose to provide).
  • Usage data (pages viewed, device, referral) via analytics cookies.
  • Payment and billing details when applicable (processed by third-party providers).

3) How we use your data

  • To respond to enquiries, manage bookings, and deliver coaching.
  • To personalise programmes and provide follow-up support.
  • To operate, secure, and improve our website and services.
  • To send updates and resources where you have given consent (you can opt out anytime).
  • To comply with legal obligations (e.g., accounting).

4) Lawful bases for processing

We process personal data under one or more of: Consent, Contract, Legitimate Interests, and Legal Obligation.

5) Sharing your data

We do not sell your data. We may share limited data with trusted providers who help run our services (e.g., email, scheduling, payments, analytics). These providers act under contract and only process data as instructed.

6) International transfers

If providers store data outside the UK/EEA, we use appropriate safeguards (e.g., UK IDTA, EU SCCs) to protect your information.

7) Data retention

We keep personal data only as long as necessary for the purposes collected and to meet legal/accounting requirements. We then delete or anonymise it safely.

8) Your rights

  • Access, correction, deletion, and portability of your data.
  • Restrict or object to processing in certain cases.
  • Withdraw consent at any time where consent is the basis.
  • Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk.

To exercise rights, email chevy@gencoach.health. We may need to verify your identity.

9) Cookies

We use essential cookies for site function and analytics cookies to understand performance. You can control cookies in your browser settings.

See our Cookies Policy for details.

10) Security

We use reasonable technical and organisational measures to protect personal data, including access controls, encryption where appropriate, and staff confidentiality.

11) Third-party links

Our site may link to third-party websites. Those sites have their own privacy policies. We are not responsible for their content or practices.

12) Changes to this policy

We may update this policy to reflect changes in law or our services. We will post the new version with an updated date.

Contact

Questions about this policy: chevy@gencoach.health
Gencoach, London, UK